Shipping & Returns
DO YOU SHIP WORLDWIDE?
Yes, we offer FREE worldwide shipping to near all countries on orders over US$109 (or US$19.9 shipping fee to worldwide).
FROM WHAT LOCATIONS DO YOU SHIP?
We are a Hong Kong company that sources our lightings from several vendors within the US, Europe, and Asia. Our largest warehouse is located in Guangdong Province not far from Hong Kong, where most of our orders are shipped from.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our FREE Premium Shipping is usually delivered within 15-40 business days.
Please note that due to Covid-19 there might be a little delays in each shipment. We appreciate your understanding and patience in this regard.
WILL THERE BE DUTIES/TAXES ON MY PACKAGE?
Every country reserves the right to charge tax on any imports, which is entirely out of our control. In the event a charge occurs, customers are 100% responsible for all taxes, duties or tariffs if applied by your local customs. Note that, the taxes, duties, or tariffs are not part of the shipping charges. It is not charged by us nor your post office. It is charged by your country's customs department. For an exact amount of these fees, please consult with the local post office or customs office. We will not be responsible for such expenses under any circumstances.
Return & Exchange Policy
I WANT TO CHANGE OR CANCEL MY ORDER
If you change your mind shortly after placing your order and want to request for your order to be canceled/changed you must do so by emailing firstname.lastname@example.org
Please include your full name, order number, and email address within your request. Our Customer Service Specialists will check if it is possible to cancel your order before this is dispatched and if so, will confirm your cancellation via email.
As we work around the clock to dispatch your parcels as quickly as possible we may not always be able to cancel your order once this has been placed. If this is not possible you will need to return this back to our warehouse once delivered for a refund.
ARE RETURNS FREE?
Unfortunately, not. We are not currently offering free returns and it is the customer's responsibility to send the item back to us.
HOW DO I RETURN AN ITEM?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you would like to return or exchange your item(s) purchased please send these back to our warehouse for a refund or exchange. Refunds are offered on all priced items and store credit is offered on an e-gift card for sale items.
Your request for return needs to be filed within 14 days from the date your item is delivered. It is your responsibility to send the item(s) back to Z. Colon`s warehouse.
We offer refunds to your original payment method on items returned to us within 14 days from the date of your delivery. Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code *this does not include unique discount codes issued by our customer service team.
To process a return, please email email@example.com
Z. Colon does not provide any pre-paid return labels; you will be responsible for covering the shipping costs to return.
Please keep an eye on your return as it makes its way back to us, your parcel remains your responsibility until we successfully receive this. Once you can see your parcel has reached us, please allow 2 business days for your refund/exchange to be completed. We will send you an email confirming when this has been done.
*Please note in sale periods it can take up to 5 business days for your return to be processed once it has reached us.
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit.
HOW LONG WILL MY RETURN TAKE TO PROCESS?
Once your return or exchange has arrived back to us, we will refund or dispatch your exchanged order within 2-3 days.
In SALE periods, due to the increase in volume, this process can take up to 7 working days.
If you have checked your tracking number and your return has arrived back to us and it has surpassed the 7 working days, please drop us an email at firstname.lastname@example.org
I'VE RECEIVED A WRONG ITEM
In the unlikely event, you receive your parcel and there's a wrong item please get in contact with our support team at email@example.com and they will be able to assist you with this.
REFUND DUE TO ITEMS NOT RECEIVED
If you, for some reason, have not received your package within 60 business days, you can apply for a refund.
Note that we do not replace or refund items that have shipped to a faulty address, provided by the customer itself.
WHAT HAPPENS IF I DON'T PICK UP MY PACKAGE WITHIN 14 DAYS OR ENTER A FAULTY ADDRESS?
If you do not pick up your package within 14 days, then we have the right to charge you a fee of $40 USD for not picking up the package. We do not bear any costs if the package doesn't get picked up by the customer or in case of faulty address.