Question 1

ORDERS - How to input Hong Kong postcode at checkout?

Accepted Answer

For Hong Kong addresses, you can fill in with "0000".

Question 2

ORDERS - Will you keep me updated on my order?

Accepted Answer

Once your order has been placed successfully, we will send you an email confirming we have received your order.
We will then contact you via email confirming your order has been dispatched and provide you with a tracking number.

Question 3

ORDERS - Where is my order?

Accepted Answer

Your order will be dispatched from our warehouse within 2-5 business days, if not stated otherwise. Please note that items ordered together may not be shipped out on the same day, and occasionally items may be temporarily out-of-stock or backordered. Rest assured, any shipping delays will be communicated. 
Once your complete order has been dispatched you will receive a shipment email providing a tracking number.

Question 4

ORDERS - Why isn't tracking information updating?

Accepted Answer

After receiving the shipment confirmation email, it can take up to 5-7 (5-10 for custom and handmade fixtures) business days until the tracking code is active. If you still experience problems, please don’t hesitate to email our customer service team at info@zcolon.com.

Question 5

ORDERS - My package hasn't arrived?

Accepted Answer

If your order hasn’t arrived within the estimated delivery time, as mentioned in our Shipping Policy, you can contact our Customer Service team at info@zcolon.com for further assistance.

Please remember to provide your order confirmation number and item details when you contact us.

If you’ve ordered during one of our sales or the busy Christmas period please bear in mind that your delivery might take longer than normal to get to you.

Please note that if you have ordered more than one item, you may receive multiple shipment emails and items may arrive separately.

​FAQ

ORDERS - How to input Hong Kong postcode at checkout?

ORDERS - Will you keep me updated on my order?

ORDERS - Where is my order?

ORDERS - Why isn't tracking information updating?

ORDERS - My package hasn't arrived?

FAQ